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Faq

What’s the legal age to play on pesaland.com?

Underage gambling is strictly prohibited at pesaland.com and players must be over 18 to be able to open an account and play.

How does playing at an online casino benefit me?

Playing at real money online casinos have become a popular pastime for many because it allows you to play from anywhere at any time on your pc, tablet or mobile device. There are hundreds of slots and other games to choose from that can be played from the comfort of your own home.

How do I create a pesaland online account?

In order to create an account, all you have to do is click on the ‘register’ button in the top right corner of the webpage and enter your details in the fields provided. Once you have done this, you will receive a confirmation email with a link. You should click on this link in order to verify your account. Once these simple steps have been completed, you’re good to go!

What do I do if I’ve forgotten my password?

Well, it happens to the best of us, but it’s not the end of the world! The quickest way of creating a new password is to click on the ‘Forgot your password?’ link. Once you have done this, you will receive an email from us which will take you to another page. Here you will be able to create a new password (preferably one you will remember!).
Alternatively, you can contact our customer support team via our online chat, or by email to [email protected] We’re always here to help!

Are your games fair?

Of course! A fair game is just as important to us as our long and trust-based relationship with our customers. Specifically, because of this, most of the games we provide can be independently verified by our customers. Aside from that, as part of the Kenya Gaming License which we hold, we are obliged to provide fair games, all of which have an RNG certificate. So sit back, put the kettle on, and enjoy the games!

Can I create more than one account?

Unfortunately, customers are not permitted to create multiple accounts. This means that we allow one account for each computer/IP address.

Is it safe to use my debit/credit cards at pesaland.com?

Absolutely Yes; all credit/debit card details are stored on a secure server protected by the latest firewall systems.

Can I play without using real money?

Of course! You can test the waters by playing without using any real money. Pesaland.com have made this possible by providing you with a demo version of all our games so you can decide which one you prefer before you start using real money!

What happens if a game freezes while I am playing it?

Usually, it will just let you continue from where you left off. Alternatively, the game will be played to the end on the server. This may happen even if your computer freezes or you lose your internet connection. In this case, any winnings will be credited to your account as usual.

I can’t open a game. What do I do?

In order to play our games, you need to have the latest version of Java and Flash. Both of these can be downloaded for free at http://java.com/ and http://get.adobe.com/flashplayer/.
If nothing changes, then it could be due to a problem with your internet connection. In any of these cases, we suggest clearing your cache and cookies, refreshing your browser, and starting again. If there is still no change after you have tried these steps, then please contact our customer support team and we will help you as quickly as we can!

Are my personal details secure?

Of course they are! Our site is based on 128-bit SSL encryption technology. In the world of online security, it is used to transmit sensitive information so that you can be sure that your credit card numbers and other personal details are in safe hands.

Can I close my account?

As much as we’d love you to stay with us forever, you can close your account. Nevertheless, we would still recommend closing your account temporarily, rather than permanently.
If you would like to close your account, or you would like more information about how to close your account, please contact our customer support team at [email protected]

Can I permanently close my account?

Of course! However, for safety reasons, pesaland.com cannot permanently delete your account. If you would like to close your account permanently, please contact our customer support team at [email protected], along with a short explanation of why you have chosen to do so. Once you have submitted your email, your account will be closed shortly afterwards and you won’t be able to open it again. Please also bear in mind, that you will not be able to create a new account either. Lesson of the day: don’t close your account permanently …unless you have a good reason.